Integrating HP Service Manger with VMware Private Cloud
The VMware vCenter Orchestrator HP Service Manager ITSM
Plug-in and HP uCMDB Plugin by Avnet Services bridge the gap between your
VMware based virtualization layer and HP IT Service Management by enabling
enterprise operational process automation to improveprocess efficiency and
reduce manual labor.
Avnet Services’ solution allows enterprises to integrate HP Service Manager Help Desk / Change Management / HP uCMDB applications with VMware vSphere, vOPS, vCenter, vAPPs and vCloud environment using vCO. These products enable vCO workflows to automate otherwise manual ITIL processes and enable process and data integration with HP Service Management Suite. Example use cases include, creating a HP Service Manager Help Desk or Change ticket based on an incident reported from the VMware suite of products, or a HP Service Manager ITSM ticket managing an automation to build, move and manage a new VM or vApp.
Avnet Services’ solution allows enterprises to integrate HP Service Manager Help Desk / Change Management / HP uCMDB applications with VMware vSphere, vOPS, vCenter, vAPPs and vCloud environment using vCO. These products enable vCO workflows to automate otherwise manual ITIL processes and enable process and data integration with HP Service Management Suite. Example use cases include, creating a HP Service Manager Help Desk or Change ticket based on an incident reported from the VMware suite of products, or a HP Service Manager ITSM ticket managing an automation to build, move and manage a new VM or vApp.
Highlights
Enable vCO workflows to automate process and data integration with HP Service Manager ITSM servers.
- Create
HP Service Manager help desk ticket / change ticket based on incidents
reported from VMware suite.
- Leverage
out of the box sample workflows for faster time to market.
Description
Control automation to build, move and manage a
new VM or vAPP with HP Service Manager ITSM ticket. Ensure
Optimum performance and handling of volume of API based and
multithreaded technology.
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