ServiceNow ITSM Plug-in 8.6 released for vRA Integration  

ITSM 8.6 Features 

• Enhancement around debug Loggers.
• Reduce the delete operation on question_choice table
• Minor bug fixes

Below are the additional features/functionalities in the ITSM application

• Limit the scheduled job to run on a limited number of threads
• Improvement to the load time of Catalog Item Request form
• Toggle switch for form loader
• Additional Loggers and improvement around try/catch logging
• Fix for Project/Endpoint reference empty on deployments/resources
• Compatible with IPAM integration plugin installed on vRA
• Provisioning Catalog items and Day 2 actions catalog items entitlement across ServiceNow users through user criteria
• Resource visibility based on ownership within ServiceNow
• Reconcile of CMDB
• Email Notification
• Provision to configure Multi-Level Approvals within request workflow
• Auto re-trigger of Catalog item request if Mid-Server goes down and comes up
• Configurable vRA Cloud region base URL
• ServiceNow Incident ticket for failed deployment request
• Condition field visibility support with equals and not equals parameter
• Support of deployment name field with an external source 
• Support of custom loader on catalog item form(Native UI)
• Enhancement around reconciliation of deployment, resources, and day-2 actions,
• UI enhancement on catalog item form 

Supported ServiceNow Releases

        Paris, Quebec, and Rome

Supported vRealize Automation Version

        vRA 8.5, vRA 8.5.1, vRA8.6, vRA 8.6.1, vRA8.6.2, and vRA Cloud